Frequently Asked Questions

Stamp/Cutter/Texture Roller/Pottery Rib

This product is 3D printed using PLA which is made of biodegradable thermoplastic materials derived from corn-starch and other raw materials. All efforts are taken to reduce any defects created by the printing process by sanding and gap filling, however sometimes small marks may slip through our vetting process.  These can be lightly sanded with a nail file or sandpaper. 

We recommend that you do not leave your stamp/cutter in direct sunlight or exposed to excessive moisture as this can make them brittle. Additionally, avoid leaving them in temperatures over 60 degrees Celsius as they may warp out of shape. 

These products are not microwave, oven or dishwasher proof. If you need to wash the stamp/cutter, use cool soapy water. While the 3D prints are designed to be durable, you should avoid bending or stressing the cutter/stamp as this may cause the plastic to break. Although PLA is non-toxic, we advise against using these with children due to any small parts. 

If you find your stamp/cutter/roller is sticking, try using cornstarch, talcum powder, vegetable oil or cling wrap as a barrier (dependent on application) or roll/burnish onto a hard surface such as a tile.

Pottery Forms

Your Pottery Form is made of ultra moisture resistant MDF. While this product is designed to be resistant to moisture, you should avoid exposing your form to excessive moisture.

For example, if you need to clean your pottery form, please use a moist sponge to clean and then dry with a cloth. After each use, your pottery form may be a little moist so you should allow it to dry out thoroughly before your next use. Pottery forms should be stored flat in dry location.

While these forms are made of wood, they can still be marked or dented with metal tools etc, so please exercise care during use.

Unfortunately, we do not offer returns or refunds for change of mind. We recommend carefully reviewing your order before completing your purchase. 

Our products are made to order this means you will need to allow 10 business days for them to be created before they can be shipped to you.

Shipping times vary depending on your location and the shipping method selected at checkout. 

Australian orders will be shipped by Parcel Post or Express Post depending on shipping selected from Gosford, NSW. Please allow 4-8 business days for Parcel Post and 2-4 business days for Express Post. 

Postage cost of Australian orders start from $10.00 for Standard and $15.00 for Express. Shipping will be calculated at checkout based on weight.

We offer Standard International shipping only with price calculated at checkout once address is entered. Please allow up to 25 days for delivery. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.